Call comparison
Compare call groups
A · Human
B · AI
Voicemail or live conversation?
Where conversations ended
Uncategorized live calls are excluded from these percentages. Counts are shown with each bar.
Time spent by outcome
Average recorded duration in seconds.
When do people pick up?
Pickup and voicemail as a percentage of calls in each local hour.
Live pickup rate
Voicemail rate
Counts & timing details
How these numbers are calculated
Both sources use the same GPT answer-type classifier, including your manual corrections. Original Trellus dispositions are not used in this comparison.
The first chart shows voicemail and live counts divided by the selected denominator for each source. Other answer types and unclassified calls are listed separately. Calls without audio are not assumed to be unanswered.
Outcome share = calls assigned to an outcome ÷ all categorized live conversations from that source. Average duration = total known recorded duration in an outcome ÷ calls in that outcome with a known duration. Calls without a saved duration are excluded from averages; zero-duration recordings remain included.
A dash means there are no calls to calculate a percentage or average from. Every chart uses the selected caller types and experiment tags. Hourly rates include unclassified attempts in the denominator; missing recordings are never assumed to mean no answer.